Some large messengers have serious restrictions on sending messages via virtual numbers. Before purchasing a number, we recommend checking the number in advance in the messenger/service you are interested in and making sure that the number is not blocked and you can receive an SMS to it (i.e. try requesting a code for the number you plan to buy — the messenger/service should indicate that an SMS was sent to it). If you still don't receive an SMS, then try requesting a call and receiving it through our mobile application. If you encounter a problem in this case, please contact our support team.

Important: check the list of available platforms before purchasing a number to avoid problems with receiving text messages.

For payment, we offer several convenient options. You can use a credit card, PayPal, Apple Pay, Google Pay, Alipay for direct purchases.

Yes, you can buy just one number for worldwide calling. It functions like a regular phone number. You can make and receive calls from anywhere unless otherwise specified when purchasing the number.

Your virtual phone number is valid from 1 month to 12 months (depending on the purchase period) following the purchase date. After expiry, it will automatically renew each month if your account has enough funds. You can maintain your balance through automated top-ups with your subscription or via manual one-time credit card payment. Enjoy uninterrupted service by keeping your account funded!

No documents are needed to purchase Numgo services. You can receive any SMS and calls without extra verification. However, if you wish to make outgoing calls and send SMS, you need to provide a photo of your passport along with your registration address, including city, street, and building, to our support team for KYC (Know You Customer) verification.

Yes, as a rule, a fee is charged for incoming/outgoing SMS or calls. The fee amount is indicated on the order page or in your dashboard. Call payment is per minute. SMS payment is per message.