Everything you need to know about the product, account and billing.
A virtual phone number is a online telephone number that is not directly tied to a specific physical phone line or device. Instead, it operates through the internet and is typically managed via cloud-based systems (like Numgo). Virtual phone numbers are often used for business, personal, or marketing purposes because they offer flexibility and advanced features.
Your virtual phone number is valid from 1 month to 12 months (depending on the purchase period) following the purchase date. After expiry, it will automatically renew each month if your account has enough funds. You can maintain your balance through automated top-ups with your subscription or via manual one-time credit card payment. Enjoy uninterrupted service by keeping your account funded!
Insufficient funds will cause automatic deactivation of your virtual numbers. Don't worry, we will notify you 3 days before the expiration date of the number. You will have the chance to restore the number within 10 days of expiration for the monthly subscription amount. Following this period, we cannot guarantee the availability of the number for recovery, and the number may be permanently lost.
You can purchase as many virtual phone numbers as you want per account, as there are no restrictions. For multiple number purchases, you can specify the count of numbers to purchase (up to 20). The number of such purchases is unlimited and limited only by your funds. Auto-renewal of the online number takes place at the new price (if it has changed).
To disable auto-renewal, navigate to the Settings section for your number. If your balance runs out or is insufficient to renew the plan for the following month, your number will automatically be deactivated. You can restore your number within 10 days of deactivation (number gets status 'Expired'). After this period, the availability of the number for restoration is not guaranteed (number gets status 'Deleted').
The number will be renewed automatically every month for a month in advance. The funds for the renewal will be automatically withdrawn from your balance. You can disable auto-renewal in your dashboard for each number.
Yes, you can buy just one number for worldwide calling. It functions like a regular phone number. You can make and receive calls from anywhere unless otherwise specified when purchasing the number.
When you purchase a online phone number from Numgo, it remains valid as long as you continue paying for it, provided that you have auto-renewal enabled and have enough money on your balance. The day of subscription expiration is equal to the day of order plus the period of order minus one day. Here's how it generally works:
Absolutely not! Once you complete your purchase via our website or mobile app, your number is immediately ready for use. There's no need for any additional activation steps.
Once activated, your virtual phone number provides unlimited access to our services, no matter where you are. All you need is an internet and our app or website.