Frequently Asked Questions

Everything you need to know about the product, account and billing.

A virtual phone number works over the internet rather than being tied to a physical phone line or SIM card. You can manage it through a service such as Numgo and use its supported calling and messaging features for personal or business needs.

Choose a country, select a number and a rental period, then pay online. This is a one-time payment; we do not automatically charge your card. Once purchased, the number appears in your Numgo account and is ready to use for the features it supports, without a physical SIM card.

On Numgo, you simply select the United Kingdom as the country, choose a UK virtual number, and complete the payment. Once activated, you can use the UK number for calls and messages from anywhere.

Yes! You can enable Voicemail (Auto Responder) in your number's settings. When turned on, all incoming calls will be automatically answered and recorded in the background — you won't see or hear the call at all.

You can also configure your own voicemail message for callers to hear.

You can listen to all recordings directly on the Calls screen for that number.

Important: If global mute for incoming calls is enabled on your account, the call will not be recorded.

Your virtual number is valid for 1 to 12 months, depending on the period you purchase. If auto-renewal is enabled and your balance is sufficient, it renews each month. Keep enough funds in your account to continue using your number.

If your balance is insufficient for renewal, your number will be deactivated. We notify you 3 days before it expires. You can restore it within 10 days after expiry by paying the monthly rental fee. After that, we cannot guarantee that the number will still be available.

You can have as many virtual numbers as you need. You can buy up to 20 numbers in a single order and place additional orders as long as you have sufficient funds. If a number’s price changes, future automatic renewals use the updated price.

To disable auto-renewal, navigate to the Settings section for your number. If your balance runs out or is insufficient to renew the plan for the following month, your number will automatically be deactivated. You can restore your number within 10 days of deactivation (number gets status 'Expired'). After this period, the availability of the number for restoration is not guaranteed (number gets status 'Deleted').

When auto-renewal is enabled, your number renews for another month and the fee is deducted from your Numgo account balance. Your card is not charged automatically. You can turn auto-renewal off for each number in your account.
Yes, you can buy just one number for worldwide calling. It functions like a regular phone number. You can make and receive calls from anywhere unless otherwise specified when purchasing the number.

The expiry date is calculated as the purchase date + the rental period − one day. Rental periods are measured in calendar months. If the target month does not have the same day of the month as your purchase date, we use its last day before subtracting one day.

  • If you buy a number for one month on January 2, it expires on February 1.
  • If you buy a number for one month on January 31, it expires on February 27 in a non-leap year, or February 28 in a leap year.
  • If you buy a number for one year on March 10, it expires on March 9 of the following year.

You can check the exact expiry date in your account. If auto-renewal is enabled and your account balance is sufficient, your number renews each month using that balance.

Absolutely not! Once you complete your purchase via our website or mobile app, your number is immediately ready for use. There's no need for any additional activation steps.
You can use your number from anywhere through the Numgo app or website with an internet connection. Available calling and messaging features depend on the number you choose.
Random or fake numbers that are not connected to real telecom networks cannot be traced to a real person. However, virtual numbers from platforms like Numgo are legitimate numbers, and in cases of illegal activity, authorities may request information from service providers.
Most recent iPhone, Samsung Galaxy, Google Pixel, and other flagship models support eSIM. Check compatibility in your device settings or on the eSIM details page before purchasing.

No. Our eSIMs only work on unlocked devices.

If your phone is locked to a specific mobile operator, it won’t be able to activate or use our eSIM. This restriction is set by your current carrier and is outside of our control.

Before purchasing, please make sure your device is carrier-unlocked. You can usually check this in your device settings or by contacting your current mobile operator.

Instantly. Your eSIM and activation details appear in your dashboard the moment you complete your purchase.

Your eSIM is available immediately in your dashboard. To install it, simply scan the QR code from your phone's eSIM settings. If you're using an iOS device, you can also install it via a direct link.

The activation happens automatically at the moment your eSIM first connects to the mobile network, making the process quick and seamless.

For more details, please refer to the information section of your package.

If the QR code doesn’t scan or the profile fails to install, contact our 24/7 support. We’ll help you troubleshoot or provide a new activation code.
Yes. You can add more data anytime by purchasing an additional package. No need to reinstall or replace your eSIM.
Yes. Once installed, your eSIM connects automatically when you arrive at your destination—no additional setup required.
If your eSIM is deleted, it cannot be recovered. Contact support, and we’ll help you reactivate your plan if possible.
Most of our plans are data-only. But for some countries, we also offer calls and SMS capabilities.
No. All prices are final. You pay once for your selected data plan — no roaming fees or unexpected charges.
Yes. If your eSIM doesn’t activate or cannot be used due to technical issues, we offer a full refund.
No. Each eSIM can be installed only once on a single device. If you try to move it, it will no longer work.
Yes. You can purchase anytime and activate the eSIM right before your trip or upon arrival.
Yes. We offer both regional and global plans that allow you to stay connected across multiple countries without switching SIMs.
eSIM prices vary depending on the country, data amount, and duration. Travel eSIM plans are often affordable and usually cheaper than international roaming, making them a cost-effective option for short-term use.
If your phone supports eSIM, it offers more convenience because you don’t need to swap SIM cards and can activate plans digitally. A physical SIM may be better if your device doesn’t support eSIM or you frequently change phones.
eSIMs are generally secure, but risks include limited device compatibility and difficulty transferring the eSIM to another phone if your device is lost or damaged.
Yes, eSIMs are usually better than international roaming because they offer lower costs, flexible plans, and access to local networks without expensive roaming fees.
Yes, you can use your phone number on an eSIM if your carrier supports number transfer. If you use a separate travel eSIM, it may come with a different number while your main number remains on your original plan.
The main disadvantage of eSIM is limited support on older phones and the lack of a physical card, which can make switching devices more complicated.
For virtual numbers in most countries, no documents are required to purchase a number or receive incoming SMS and calls. If verification is required for a specific country or number, this will be clearly indicated on the purchase page before you complete your order. Outgoing calls may require identity verification to comply with local regulations. In rare cases, we may also request verification for specific numbers if required by local telecom providers or regulatory authorities.
Cashback returns a percentage of your purchase amount to your account balance. It is credited immediately for Numgo purchases and renewals. Cashback cannot be withdrawn; you can use it for future purchases.
Your cashback rate depends on your total spending with Numgo, including number purchases and renewals, SMS, and calls. The more you spend, the higher your rate. You can see your current cashback percentage and total spending in the account menu.
The Transactions section shows credits and charges to your balance, along with their type, such as a purchase, cashback, or top-up.

At Numgo, we offer only verified numbers to make sure your SMS get through smoothly. Our service is very reliable, but sometimes third-party platforms may impact the delivery of SMS. If your number gets blocked, first check if any third-party service is involved. If the issue keeps happening, our support team is available 24/7 to help you. You may not receive an SMS if:

  • The service is blocked in the country/state where the number belongs.
  • SMS message contains links, email, etc.
  • Insufficient balance of your account
  • Technical failure on the operator's side.
  • Other reasons beyond our control.

If your message contains unsolicited content, such as spam, fraudulent mailings, or links to any websites, we block the sending of such messages.

Yes — in most cases, Numgo numbers can receive OTP (one-time password) codes without any issues. The majority of platforms accept our numbers successfully.

If an OTP does not arrive, please first contact the support team of the service you are trying to verify — they can often resolve the issue on their side. If the problem persists, you can then reach out to Numgo support and we’ll help you find the best number for your needs.

We also maintain a Platforms Page where we guarantee OTP delivery for the services listed there. If you need verification for a platform that isn’t on the list, just reach out to our support team — we’ll quickly check availability and assist you further.

If you’re on the website, you’ll see new messages pop up in the Recent Activity sidebar. If you’re using the Numgo app, you’ll get a push notification right away.
If your Numgo number isn’t working properly, like if you can’t make or receive calls or send SMS as described, you can get a refund. We make sure our numbers do what we say they do, and if they don’t, we’ll give your money back. But if the number is working as expected and you just don’t need it anymore or changed your mind, we can’t offer a refund in that case. You can also check out our Refund Policy.
You need an internet connection to use the Numgo app or website. SMS received while you are offline will be available when you reconnect. If call forwarding is enabled, incoming calls can still reach the destination number while your Numgo app is offline.

Numgo offers custom solutions for businesses and individuals, including memorable phone numbers (vanity numbers). Business features include:

  • Balance transfers between Numgo accounts to fund your team.
  • Number transfers between accounts when responsibilities change.
  • Configurable voicemail with a custom greeting for callers.
  • SIP credentials for connecting your number to a compatible SIP client.

Contact us to discuss your needs and the available options.

Virtual numbers usually depend on internet access or app-based services, and some websites or banks may not accept them for verification. You also need to renew your number to retain the number.
Incoming and outgoing SMS and calls generally incur usage charges. Calls are charged per minute and SMS per message. You can find the rates on the order page or in your account.
Currently, our system has the following limits on the frequency of sending SMS messages: no more than one message per second (1 sms/second), no more than 100 messages per hour (100 sms/hour) and no more than 500 messages per day (500 sms/day). Individual limit increases are possible. Please contact support.
Outgoing SMS messages to US, Vietnam, and Philippines numbers are currently unavailable. Outgoing calls to China are also currently unavailable. We also do not deliver calls or SMS messages to numbers in countries under international sanctions, such as Iran or North Korea. Calls to emergency numbers (for example, 911, 112, etc.) are also prohibited.
You will receive a notification on your mobile device (as with a regular call). Make sure that you have enabled this in the app settings.
The cost of SMS messages is fixed and is indicated in the dashboard in the information about the number or on the order page.
The cost of incoming calls is fixed. Outgoing call rates depend on the destination country. You can find the exact prices on the number’s order page or in your dashboard.
At the moment, we do not provide the option to block SMS senders. If you encounter unsolicited messages or spam, try sending a "STOP" keyword to the number the messages are coming from. If this does not help, please contact our support team and we will try to resolve your issue.

Yes. Call forwarding is available for virtual numbers that support voice calls. Open your number’s settings, select Call forwarding, and enter the destination number in international format. You can remove forwarding at any time in your number’s settings.

Yes. To enable SIP on your Numgo account, please contact our support team.
You can pay for purchases by credit card, PayPal, Apple Pay, Google Pay, Alipay, or cryptocurrency.
If you're experiencing issues with your payment, there could be several reasons. First, please ensure you have a stable Internet connection and sufficient balance for the transaction. If the payment still doesn't go through after retrying, please don't hesitate to contact our support team for assistance at support@numgo.io. Our team is always ready to help resolve any payment issues you may encounter.
We take pride in being transparent and never charge hidden fees. You can view your full payment history anytime in the transactions section.
Log into your Numgo account, and press the 'Add Funds' button on the header or application menu. Choose a convenient deposit method and complete the operation. The funds will be credited to your balance in our system. The minimum top-up amount is $5, and the maximum is $3600.
Currently, we don't have specific business offers. However, if you represent a company and are interested in collaborating with us, we encourage you to reach out to our support team at contact@numgo.io. We are open to discussing potential partnerships and how we can work together to meet your business needs.
Numgo offers virtual phone numbers from different countries for calls and SMS, as well as eSIM data plans for travel. Available features depend on the number or plan you choose.
Yes, you can use our services while traveling abroad. We offer online numbers from many countries worldwide, making international communication easy and convenient.
We use cookies to enhance your browsing experience on our website. By clicking “OK,” you agree to the use of all cookies as described in our Privacy Policy