Frequently Asked Questions

Everything you need to know about the product, account and billing.

A virtual phone number is a online telephone number that is not directly tied to a specific physical phone line or device. Instead, it operates through the internet and is typically managed via cloud-based systems (like Numgo). Virtual phone numbers are often used for business, personal, or marketing purposes because they offer flexibility and advanced features.

We invite you to try out our services for free. Experience the advantages and functionalities of a virtual number firsthand through this complimentary trial (14 days). You can have 5 sms messages for free and 1 incoming call. For instructions on beginning your free trial reach out to our team at support@numgo.io. We're committed to assisting you throughout your journey. Trial numbers are only available for the United Kingdom, the United States, and Canada numbers. The count of trial numbers is limited.

A virtual phone number from Numgo is easy to get: you pick the country you want, choose a number and how long you want to use it, then pay online with your card. Once bought, the number appears in your Numgo account and you can use it right away for calls and SMS without a physical SIM card.

On Numgo, you simply select the United Kingdom as the country, choose a UK virtual number, and complete the payment. Once activated, you can use the UK number for calls and messages from anywhere.

Your virtual phone number is valid from 1 month to 12 months (depending on the purchase period) following the purchase date. After expiry, it will automatically renew each month if your account has enough funds. You can maintain your balance through automated top-ups with your subscription or via manual one-time credit card payment. Enjoy uninterrupted service by keeping your account funded!

Insufficient funds will cause automatic deactivation of your virtual numbers. Don't worry, we will notify you 3 days before the expiration date of the number. You will have the chance to restore the number within 10 days of expiration for the monthly subscription amount. Following this period, we cannot guarantee the availability of the number for recovery, and the number may be permanently lost.

You can purchase as many virtual phone numbers as you want per account, as there are no restrictions. For multiple number purchases, you can specify the count of numbers to purchase (up to 20). The number of such purchases is unlimited and limited only by your funds. Auto-renewal of the online number takes place at the new price (if it has changed).

To disable auto-renewal, navigate to the Settings section for your number. If your balance runs out or is insufficient to renew the plan for the following month, your number will automatically be deactivated. You can restore your number within 10 days of deactivation (number gets status 'Expired'). After this period, the availability of the number for restoration is not guaranteed (number gets status 'Deleted').
The number will be renewed automatically every month for a month in advance. The funds for the renewal will be automatically withdrawn from your balance. You can disable auto-renewal in your dashboard for each number.
Yes, you can buy just one number for worldwide calling. It functions like a regular phone number. You can make and receive calls from anywhere unless otherwise specified when purchasing the number.

When you purchase a online phone number from Numgo, it remains valid as long as you continue paying for it, provided that you have auto-renewal enabled and have enough money on your balance. The day of subscription expiration is equal to the day of order plus the period of order minus one day. Here's how it generally works:

  • If you buy the number on January 2nd, the next renewal will start on February 1st.
  • If you buy the number on January 31st, the next renewal will start on February 27th (or February 28th in a leap year). After that, the cycle will continue on the last day of each subsequent month (e.g., March 30st, April 29, etc.).
  • If you purchase a number for a year, for example, on March 10th, the number will be valid until March 9th next year.
Absolutely not! Once you complete your purchase via our website or mobile app, your number is immediately ready for use. There's no need for any additional activation steps.
Once activated, your virtual phone number provides unlimited access to our services, no matter where you are. All you need is an internet and our app or website.
Random or fake numbers that are not connected to real telecom networks cannot be traced to a real person. However, virtual numbers from platforms like Numgo are legitimate numbers, and in cases of illegal activity, authorities may request information from service providers.
Most newer devices support eSIM, including recent models of iPhone, Samsung Galaxy, Google Pixel, and other flagship smartphones. You can check compatibility in your device settings or on the eSIM’s details page before purchasing

No. Our eSIMs only work on unlocked devices.

If your phone is locked to a specific mobile operator, it won’t be able to activate or use our eSIM. This restriction is set by your current carrier and is outside of our control.

Before purchasing, please make sure your device is carrier-unlocked. You can usually check this in your device settings or by contacting your current mobile operator.

Instantly. Your eSIM and activation details appear in your dashboard the moment you complete your purchase.

Your eSIM is available immediately in your dashboard. To install it, simply scan the QR code from your phone's eSIM settings. If you're using an iOS device, you can also install it via a direct link.

The activation happens automatically at the moment your eSIM first connects to the mobile network, making the process quick and seamless.

For more details, please refer to the information section of your package.

If the QR code doesn’t scan or the profile fails to install, contact our 24/7 support. We’ll help you troubleshoot or provide a new activation code.
Yes. You can add more data anytime by purchasing an additional package. No need to reinstall or replace your eSIM.
Yes. Once installed, your eSIM connects automatically when you arrive at your destination—no additional setup required.
If your eSIM is deleted, it cannot be recovered. Contact support, and we’ll help you reactivate your plan if possible.
Most of our plans are data-only. But for some countries, we also offer calls and SMS capabilities.
No. All prices are final. You pay once for your selected data plan — no roaming fees or unexpected charges.
Yes. If your eSIM doesn’t activate or cannot be used due to technical issues, we offer a full refund.
No. Each eSIM can be installed only once on a single device. If you try to move it, it will no longer work.
Yes. You can purchase anytime and activate the eSIM right before your trip or upon arrival.
Yes. We offer both regional and global plans that allow you to stay connected across multiple countries without switching SIMs.
eSIM prices vary depending on the country, data amount, and duration. Travel eSIM plans are often affordable and usually cheaper than international roaming, making them a cost-effective option for short-term use.
If your phone supports eSIM, it offers more convenience because you don’t need to swap SIM cards and can activate plans digitally. A physical SIM may be better if your device doesn’t support eSIM or you frequently change phones.
eSIMs are generally secure, but risks include limited device compatibility and difficulty transferring the eSIM to another phone if your device is lost or damaged.
Yes, eSIMs are usually better than international roaming because they offer lower costs, flexible plans, and access to local networks without expensive roaming fees.
Yes, you can use your phone number on an eSIM if your carrier supports number transfer. If you use a separate travel eSIM, it may come with a different number while your main number remains on your original plan.
The main disadvantage of eSIM is limited support on older phones and the lack of a physical card, which can make switching devices more complicated.
No documents are needed to purchase Numgo services. You can receive any SMS and calls without extra verification. However, if you wish to make outgoing calls and send SMS, you need to provide a photo of your passport along with your registration address, including city, street, and building, to our support team for KYC (Know You Customer) verification.
Cashback is a reward program that gives you a percentage of your purchases back to your account balance. Cashback is credited for any Numgo purchase (order or renewal) and is immediately available on your balance. Cashback can't be withdrawn and only used for future purchases.
Depending on the funds you have spent in our service (buying numbers, receiving or sending SMS/calls, renewal of numbers), you can receive a personal cashback on all future purchases. The cashback is dynamic, meaning the more money you spend, the higher it is. You can view the personal cashback value and the amount of money spent in the account menu.
Transactions window shows all top-ups and withdrawals from your balance, as well as the type of transaction. For example, order, cashback, top-up, etc.

At Numgo, we offer only verified numbers to make sure your SMS get through smoothly. Our service is very reliable, but sometimes third-party platforms may impact the delivery of SMS. If your number gets blocked, first check if any third-party service is involved. If the issue keeps happening, our support team is available 24/7 to help you. You may not receive an SMS if:

  • The service is blocked in the country/state where the number belongs.
  • SMS message contains links, email, etc.
  • Insufficient balance of your account
  • Technical failure on the operator's side.
  • Other reasons beyond our control.

If your message contains unsolicited content, such as spam, fraudulent mailings, or links to any websites, we block the sending of such messages.

Yes — in most cases, Numgo numbers can receive OTP (one-time password) codes without any issues. The majority of platforms accept our numbers successfully.

If an OTP does not arrive, please first contact the support team of the service you are trying to verify — they can often resolve the issue on their side. If the problem persists, you can then reach out to Numgo support and we’ll help you find the best number for your needs.

We also maintain a Platforms Page where we guarantee OTP delivery for the services listed there. If you need verification for a platform that isn’t on the list, just reach out to our support team — we’ll quickly check availability and assist you further.

If you’re on the website, you’ll see new messages pop up in the Recent Activity sidebar. If you’re using the Numgo app, you’ll get a push notification right away.
If your Numgo number isn’t working properly, like if you can’t make or receive calls or send SMS as described, you can get a refund. We make sure our numbers do what we say they do, and if they don’t, we’ll give your money back. But if the number is working as expected and you just don’t need it anymore or changed your mind, we can’t offer a refund in that case. You can also check out our Refund Policy.
No, you can’t use your Numgo number without an internet connection. You need to be online for the service to work. However, once you’re back online, you’ll receive any SMS that were sent while you were offline, and any incoming calls will show up as missed
At Numgo, we specialize in providing custom solutions and unique vanity numbers for both businesses and individuals. Our platform offers helpful resources, including blogs and tools, to help you make the most of these features. If you’re a business looking to enhance your communication strategy, feel free to contact us to learn how we can support your goals
Virtual numbers usually depend on internet access or app-based services, and some websites or banks may not accept them for verification. You also need to keep your subscription active to retain the number.
Yes, as a rule, a fee is charged for incoming/outgoing SMS or calls. The fee amount is indicated on the order page or in your dashboard. Call payment is per minute. SMS payment is per message.
Currently, our system has the following limits on the frequency of sending SMS messages: no more than one message per second (1 sms/second), no more than 100 messages per hour (100 sms/hour) and no more than 500 messages per day (500 sms/day). Individual limit increases are possible. Please contact support
Outgoing SMS messages to US numbers are currently unavailable. We also do not deliver calls and SMS messages to the numbers of countries under international sanctions, for example, Iran or North Korea. Calls to emergency numbers, such as 911, 112, etc., are also prohibited.
You will receive a notification on your mobile device (as with a regular call). Make sure that you have enabled this in the app settings.
The cost of SMS messages is fixed and is indicated in the dashboard in the information about the number or on the order page.
The cost of incoming calls is fixed. Outgoing call rates depend on the destination country. You can find the exact prices on the number’s order page or in your dashboard.
At the moment, we do not provide the option to block SMS senders. If you encounter unsolicited messages or spam, try sending a "STOP" keyword to the number the messages are coming from. If this does not help, please contact our support team and we will try to resolve your issue.
For payment, we offer several convenient options. You can use a credit card, PayPal, Apple Pay, Google Pay, Alipay, Amazon Pay for direct purchases.
If you're experiencing issues with your payment, there could be several reasons. First, please ensure you have a stable Internet connection and sufficient balance for the transaction. If the payment still doesn't go through after retrying, please don't hesitate to contact our support team for assistance at support@numgo.io. Our team is always ready to help resolve any payment issues you may encounter.
We take pride in being transparent and never charge hidden fees. You can view your full payment history anytime in the transactions section.
Log into your Numgo account, and press the 'Add Funds' button on the header or application menu. Choose a convenient deposit method and complete the operation. The funds will be credited to your balance in our system. The minimum top-up amount is $5, and the maximum is $3600.
Currently, we don't have specific business offers. However, if you represent a company and are interested in collaborating with us, we encourage you to reach out to our support team at contact@numgo.io. We are open to discussing potential partnerships and how we can work together to meet your business needs.
Numgo provides a range of services, including virtual numbers from various countries. Additionally, we offer both incoming and outgoing SMS and calls, ensuring comprehensive communication solutions for our users. Ensuring connectivity during international travel. Reliable telephone and internet services for seamless connectivity.
Yes, you can use our services while traveling abroad. We offer online numbers from many countries worldwide, making international communication easy and convenient.
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